After an hour of this, I'm cancelling both my Comcast internet and TV service

  • Vivek: Hello Guest_, Thank you for contacting Comcast Live Chat Support. My name is Vivek. Please give me one moment to review your information.
  • Vivek: I see you are interested in adding Comcast services. It's my pleasure to process your order and answer any questions you may have.
  • Guest: My Issue: Transfer my XFINITY services
  • Guest: I'm moving and would like to transfer my internet services.
  • Vivek: That's great!
  • Vivek: I would be happy to transfer your existing services, it’s always fun moving to a new house! Thank you for bringing Comcast with you to your new address! Let me start by verifying the serviceability of your new address; then I'll make sure we get you the best deal.
  • Guest: my account number [redacted]
  • Vivek: After I complete your order, we will go over all of the charges and the installation process to make sure you don't have any questions. Will this be ok?
  • Guest: new address: [redacted] st san francisco, ca 94110
  • Vivek: May I have your full name, current address, phone number in the account and last 4 digits of SSN as well?
  • Guest: Joshua Nguyen
  • Guest: [redacted] #306 San Francisco 94410
  • Guest: 415-xxx-xxxx
  • Guest: xxxx
  • Guest: reason i'm calling is I have two accounts for the same phone number
  • Guest: TV service and internet
  • Guest: I already have successfully requested a transfer of service for the TV
  • Guest: but the online system doesn't see to register my internet service
  • Vivek: Thank you for providing that information.
  • Vivek: Great news! I have confirmed that your new address is serviceable and is good to go. Let's get started setting up your transfer of service.
  • Guest: ok
  • Vivek: Joshua, may I know how much you are paying for TV services currently?
  • Guest: $65
  • Vivek: Okay.
  • Vivek: How many channels you are getting with current package?
  • Guest: i'm fine with my TV package thank you. just want to transfer
  • Vivek: I can provide you best package deal for TV+Internet+Phone for just $119.99/month for 12 months. With this package you'll get 220+ channels, Performance internet with 25 Mbps of downloading speed and unlimited nationwide calling.
  • Vivek: May I know when you want the disconnection of current services?
  • Guest: no thanks
  • Guest: i would like to keep my current service
  • Vivek: No problem. Sure. I'll transfer your current package to the new address.
  • Vivek: You want to keep your current internet services at [redacted] San Francisco 94410?
  • Guest: no.
  • Vivek: Okay.
  • Guest: i want to transfer my exact same internet package to [redacted]
  • Guest: i don't want a new bundled package
  • Vivek: May I know when you want to disconnect services from [redacted] San Francisco 94410?
  • Guest: November 15
  • Vivek: Sure. I'll provide you the same package at new address.
  • Guest: ok thanks.
  • Vivek: I have scheduled disconnection of current services on 11/15/2014
  • Guest: great. i'd like it to be connected at [redacted] on the same day: Nov 15
  • Vivek: Let me check that for you.
  • Vivek: I am providing you the self transfer option at your new address. You can connect your services at new address on your own. There will be one time activation charge of $6 which will be added in your first month bill.
  • Guest: ok
  • Vivek: Your monthly bill will be $76.95/month before taxes.
  • Guest: ok
  • Vivek: To activate the service you just need to call 1-855-OK-BEGIN (1855-65-23446) or you may follow the easy instructions at www.comcast.com/activate
  • Guest: ok
  • Vivek: I have successfully transferred your services from [redacted] #306 San Francisco 94410 to [redacted] st san francisco, ca 94110.
  • Guest: thank you
  • Vivek: One moment please.
  • Vivek: Can your please confirm the zip code for the current address?
  • Guest: 94110
  • Vivek: Thank you.
  • Vivek: Thank you for providing the correct information.
  • Vivek: I have successfully transferred your services from [redacted] #306 San Francisco 94110 to [redacted] st san francisco, ca 94110.
  • Vivek: Your new account number is [redacted]
  • Guest: can you confirm that both tv and internet will be transferred?
  • Guest: and i can log into my accounts with my current usernames and passwords
  • Vivek: We have transferred your current services to the new address. Currently you had Internet so you'll get internet services at your new address only.
  • Vivek: Yes, you can use your current ID and password to login into your account.
  • Guest: ah. ok I also had TV services. that was the original concern. can you confirm that there is also a transfer request in process for my TV services? my account number there is: [redacted]
  • Guest: sorry for the confusion. not sure why i had two accounts set up. one for TV and one for internet but that's the way it is...
  • Vivek: Let me check that for you.
  • Vivek: There is no transfer request in that account.
  • Guest: hmm i had just went through the process online. can you help me transfer that account also?
  • Vivek: And also we can not transfer two different services from different accounts to single address. However, we can provide you a double or triple play package at your new address.
  • Vivek: May I have the address where you want to transfer those services?
  • Guest: so i have two different services now. my internet is the blast. and i have basic cable and HBO. i do not want to change those services. you're saying I have to get a single package that's more expensive just because I'm moving?
  • Vivek: Currently you are paying around $60 for the TV and $76.95 for the Internet. Total of $136.95/month before taxes.
  • Guest: yep
  • Vivek: I am offering you HD Preferred XF triple Play package for just $119.99/month for 2 years. Your total monthly bill will be $119.99(package)+$8(Modem) before taxes.
  • Guest: TV: Digital starter package w HBO
  • Vivek: You'll get 220+ channels and Performance internet with unlimited nationwide calling with this package.
  • Vivek: You'll get Starz and Streampix included in the package.
  • Guest: my problem is that package only has performance internet
  • Guest: which is slower than my current service
  • Guest: I have high speed internet + Blast
  • Vivek: I can add Blast internet for just $5/month for 12 months in your account.
  • Vivek: You can also call at 1800-XFINITY to make changes in your account.
  • Guest: Ok.
  • Guest: does that TV package get HBO also?
  • Guest: which is what I have now.
  • Vivek: With the package I have offered you, you'll get only Starz and streampix included.
  • Guest: So basically it's $132 without HBO
  • Guest: whereas I get HBO now for $134
  • Guest: is that right?
  • Vivek: Yes
  • Guest: Can you add HBO with that? Otherwise we can just keep the internet and I'll look at something like Astound for my TV
  • Guest: I don't want or need Starz and Streampix
  • Guest: I don't watch those channels.
  • Vivek: I got it.
  • Vivek: HBO will cost you $15.00/mo for first 12 months
  • Vivek: Would this be fine?
  • Guest: no then I'm paying more than what I pay now. I'll be paying $147
  • Guest: that's no good.
  • Guest: that's fine. we can just keep the internet service transfer and I'll go get TV somewhere else. thanks.
  • Guest: i thought you can just tranfser my current services
  • Vivek: Sure
  • Guest: not sure why that's not possible.
  • Vivek: I have transferred your internet service only.
  • Guest: ok
  • Vivek: Is there anything else I can help you with today?
  • Guest: nope
  • Vivek: If you need assistance in the future, please do not hesitate to chat with us (available 24 hours a day, 7 days a week). Comcast also offers great FAQ and Help forums located at http://customer.comcast.com/help-and-support/ to help you solve many issues on your own.
  • Vivek: Have a great time and take care!
joshuanguyen

That time I somehow got access to a presidential press conference between President Pinera and President Kirchner by breaking out my camera and kept shooting relentlessly. I miss Chile!

So my friends Shanan and Sara - old souls like me - introduced me to Roz Chast last night. We got a chance to hear Roz speak at the Nourse Theater about growing up in Brooklyn and the creative process. I recognized her work from the New Yorker cartoons, but I never realized who the person was behind the wonderfully neurotic images with the exquisite New York sensibility.
She has a new book of cartoons out that deals with parents dying and how to even talk about something like that (something that’s dim for me but coming into hazy focus). The book is insane and poignant and wonderful. I’ll be picking up a copy.I won’t really read it until I’m ready. I’ll probably just stare at the cover for a while. I’ll be picking up her other books too.
Also, it was weird to walk through the increasingly bro-tastic Hayes Valley (dudes were raising the ceiling on the sidewalk outside swanky bars) and into the zany historic Nourse Theater. On our walk to the theater, I overheard the couple behind us remarking “This is while real San Franciscans are starting to hate the city…” as we edged our way through the beer garden/boutique/cocktail crowd.

So my friends Shanan and Sara - old souls like me - introduced me to Roz Chast last night. We got a chance to hear Roz speak at the Nourse Theater about growing up in Brooklyn and the creative process. I recognized her work from the New Yorker cartoons, but I never realized who the person was behind the wonderfully neurotic images with the exquisite New York sensibility.

She has a new book of cartoons out that deals with parents dying and how to even talk about something like that (something that’s dim for me but coming into hazy focus). The book is insane and poignant and wonderful. I’ll be picking up a copy.I won’t really read it until I’m ready. I’ll probably just stare at the cover for a while. I’ll be picking up her other books too.

Also, it was weird to walk through the increasingly bro-tastic Hayes Valley (dudes were raising the ceiling on the sidewalk outside swanky bars) and into the zany historic Nourse Theater. On our walk to the theater, I overheard the couple behind us remarking “This is while real San Franciscans are starting to hate the city…” as we edged our way through the beer garden/boutique/cocktail crowd.